Frequently Asked Questions

How do you ensure the confidentiality of sensitive information?

We take confidentiality seriously. Our interpreters and translators are required to sign confidentiality agreements, and we adhere to strict codes of ethics and good practice guidelines to safeguard your sensitive information.

Can individuals, such as international students or asylum seekers, use your services?

Yes, our services are available to everyone, including international students, migrants, asylum seekers, and anyone in need of language assistance in the UK. We are committed to helping individuals from all walks of life.

 What industries do you serve, aside from legal and medical fields?

While we specialise in legal and medical sectors, we also have experience in various other areas, including social work, general interpreting and translation, and more. If you have specific needs, please don't hesitate to contact us.

How long does it take to receive a quote for your services?

We strive to provide timely responses. You can expect to receive a quote within a reasonable timeframe, usually within 24 to 48 hours, depending on the complexity of your request.

Do you offer urgent translation or interpretation services?

Yes, we understand that urgent situations may arise. We provide expedited services for those who require immediate assistance. Please get in touch, and we'll do our best to accommodate your urgent needs.

How do I know if I need translation or interpretation services?

Translation is for written content, such as documents, while interpretation is for spoken communication. If you're unsure, feel free to contact us, and we can guide you on which service is appropriate for your needs.

 What if I'm not located in the UK but need your services?

We can assist clients outside of the UK as well. We offer remote interpretation and translation services, making it possible to provide our expertise internationally.

Are your services affordable?

We offer competitive pricing for our high-quality services. The cost may vary depending on factors like language, complexity, and urgency, but we aim to provide cost-effective solutions for our clients.

How can I be sure of the quality of your translations and interpretations?

We have a rigorous quality assurance process in place, including second proofreading, to ensure the accuracy and quality of our work. We also have a strong track record of serving diverse clients in various sectors.

Do you provide language support for job interviews and work-related meetings?

Yes, we offer language support for job interviews, meetings, and work-related situations. Effective communication is crucial, and we can assist with a range of professional interactions.

Can you assist with complex legal documents and terminology?

Absolutely. Our team includes legal translation and interpretation specialists who are well-versed in complex legal documents and terminology, ensuring accurate communication in the legal sector.

Can you provide language assistance for immigration-related processes in the UK, such as visa applications and asylum interviews?

Yes, we offer language support for immigration-related matters, including assistance with visa applications and asylum interviews. Our interpreters are experienced in helping individuals accurately communicate their circumstances in these crucial proceedings, ensuring clear and precise communication during the process. If you require language assistance for immigration purposes, please contact us to discuss your specific needs.